PRIVACY POLICY

Privacy Policy

R Aesthetics Co. Last updated: 30 July 2026

R Aesthetics Co. ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information:

  • Name, contact details (phone, email, address) and date of birth

  • Health information relevant to your consultation and treatment, including medical history, allergies, medications and skin concerns

  • Photographs taken before and after treatment, for clinical record-keeping purposes

  • Payment and billing details

  • Booking and appointment history

  • Any other information you provide to us directly

2. How We Collect Information

We collect personal information directly from you through:

  • Our website booking system

  • Consultation forms and intake questionnaires

  • Email, phone or in-person communication

  • Follow-up correspondence relating to your care

3. Why We Collect Your Information

We use your personal information to:

  • Assess your suitability for treatment and provide safe, individualised clinical care

  • Communicate with you regarding bookings, treatment plans and follow-up care

  • Maintain accurate clinical records as required under nursing and health record-keeping obligations

  • Process payments

  • Meet our legal and regulatory obligations, including under AHPRA and the Health Practitioner Regulation National Law

We do not use your health information for marketing purposes without your separate, explicit consent.

4. Disclosure of Information

We do not sell or trade your personal information. We may disclose information to:

  • Third-party service providers who support our clinic operations (for example, booking software, payment processors)

  • Regulatory bodies where required by law

  • Your other healthcare providers, but only with your consent or where necessary for your care

All third-party providers are required to handle your information securely and in accordance with applicable privacy law.

5. Storage and Security

Your personal and health information is stored securely, using password-protected systems and encrypted storage where applicable. Clinical records are retained in accordance with the retention periods required under Queensland health records legislation.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if any information is inaccurate or outdated. Requests can be made in writing to admin@raesthetics.au.

7. Photographs

Clinical photographs taken for treatment records remain part of your confidential clinical file. We will not use identifiable clinical photographs for marketing or social media without your separate written consent.

8. Complaints

If you have a concern about how we have handled your personal information, please contact us directly using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Contact Us

R Aesthetics Co. 1/8 Beatrice St, Hawthorne QLD 4171 Phone: 0416 644 477 Email: admin@raesthetics.au

We may update this policy from time to time. The most current version will always be available on our website.